ErikaP wrote: Do you get any kind of error message on your screen when this happens?
e38BimmerFN wrote: Have you done a full reset of the Joey. Even unplug the power for 30 seconds then back ON.
Is the Joey connected via coax? Wireless? Try using LAN network cable between Hopper and Joey and see if it happens still.
Mike H. wrote: If you can reset the Joey by unplugging it, the issue should be resolved.