Interface Upgrade- Feedback

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Interface Upgrade- Feedback

Mister Bill
Character Actor
I looked but haven't found a thread on this so here are my concerns/questions.
Ever since the big update with the different menus, screens, etc. everything is very slow.
For example: when I go into recordings, it takes forever for all the recordings to load. It didn't do this before the update. There are several things that take too long to load but by far the biggest thing is when you first turn on the TV and the Hopper is in standby, it takes a while to "resume session". I used to just hit select (or any button) and the programming would come on. Now I have to wait several seconds to even a minute.

Another problem I found was when trying to watch a recorded show. Sometimes the screen will just go black when I hit either start over or resume. I then have to exit DVR, then go back into it, then try the recording again. Usually it will play the second time, although it has taken multiple attempts to get a recording to play.

Is there a known problem with the update or do I need to change some settings?
BTW, I have 2 Hoppers and 2 Joeys and they all are slow after the update.
618 Replies

Re: Slow After Update

e38BimmerFN
Cinematographer
Has a full or partial reset been performed ON the hopper and joeys?

What version did you get updated too? 344?
There's posts about this version here:
[url:2fck2rla]https://support.dish.com/viewtopic.php?f=18&t=20789[/url:2fck2rla]
and here:
[url:2fck2rla]https://support.dish.com/viewtopic.php?f=18&t=20791[/url:2fck2rla]

Re: Slow After Update

Mister Bill
Character Actor
No, the software version listed under the "diagnostics" screen says U111.

Re: Slow After Update

e38BimmerFN
Cinematographer
Which Hopper do you have? 1st generation?
Hopper 3s are using U343 and U344.

Re: Slow After Update

BillK
Audio Engineer
e38BimmerFN wrote:

Hopper 3s are using U343 and U344.

Just got U345 on my H3 last night.

Re: Slow After Update

e38BimmerFN
Cinematographer
Any better?
Do a factory reset if needed.

Re: Slow After Update

Mister Bill
Character Actor
e38BimmerFN wrote:
Which Hopper do you have? 1st generation?
Hopper 3s are using U343 and U344.


I have no idea which Hopper I have. Probably 1st gen. since it's 4 or 5 years old.
How can I find out what I have?

Updated software

Roadapple
Extra
When we returned from vacation our dvr had updated software. The problem is it is so sllooooooooooww.
Everything I click on is slow. Since I don't see anyone else complaining about this, is it only on our dvr?

Re: Updated software

peggyrh
Associate Producer
which model of dvr? if it's one of the older Hoppers the software would run slower since the processor is several years old.

Re: Updated software

e38BimmerFN
Cinematographer
Try a partial reset on the unit as well...