This certainly something that we don't want you to go through each morning. I know that this can be frustrating, but I will be happy to take a look deeper.
Can you send me a private message with your phone number and 4-digit PIN?
Thanks for that info, Avonjimmy! Since this a public forum, can you delete your post and send it to me in a private message. We want to protect your information.
Here is a link that can help you send me a private message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
We would be happy to continue to assist you with this issue in our Private Message to find a resolution for this issue.