I have been a loyal, although not always very satisfied, Dish customer for a good many years.
If there was any one thing that I could say was good about being a Dish customer, it was the Hopper/DVR and the interface that had always remained the same.
I went to bed last night and all was well; I woke up this morning and I have never in my life been so frustrated and completely aggravated about anything as I was when I switched on my TV and found this new ABSOLUTELY AWFUL interface.
There are so many completely awful things about it that I don't know where to begin.
Everything I try to do now takes forever to accomplish.
I have a very hard time reading the faded grey print on the grey background.
Fast-Forward absolutely flies and is uncontrollable.
Making the simplest selection is an act of congress.
Whoever designed this mess should be fired and sent to Siberia.
I have been paying Dish for years and they didn't even have the common decency to give me a choice to not have this mess.
I called customer service and got the usual brain-washed runaround and was basically told to like it or shut up about it.
I have decided that I can take the money that I have been wasting on Dish and just buy DVDs of the shows I want to watch.
If they don't revert me back to the old interface, I am cancelling and they won't see another dime of my money.
It made the larger base happy... the younger base, mostly. It is a turn in how people see programs, now they are a more app feel.
This is the first time that I have ever signed into a forum just to address a complaint; I am not at all quick to complain.
DISH is now like a ship that has been broadsided below the waterline; they had better man the pumps fast, else they are a lost cause.
DISH had better very quickly look to the interests of those that actually pay the bills.
I have put up with DISH and sent them about $150 per month, twelve times per year, for at least ten years.
During that time, I have had the equipment that I started with, which I am certain that DISH had in the clear before the first six months had passed; every dime they have gotten from me since has been probably 90% profit to them.
If they do not care to keep me happy, then that is their loss.
Wait...something isn't adding up here. You're using the same equipment since the day you signed up, which according to you was ten+ years ago? But it is using the updated HOPPER interface? The Hopper was introduced six years ago.
One side of the equation here isn't adding up. You're either using 10+ year old equipment (in which case why it is slow is obvious) or you are using a Hopper. The two are mutually exclusive, you're going to have to choose one or the other.