Did anyone know that after the software update Dish upgraded the hardware in the Hopper 2? I was told AFTER i upgraded to the Hopper 3 that the Hopper 2 that i had contained outdated hardware, but the new ones that get installed have new hardware that is compatible with the new software. Shouldnt i have automatically gotten a new and improved Hopper 2 sent to me to switch out with my outdated one before the update? Or at least been given the option after the numerous phone calls complaining about what the update had done to my Hopper 2? Nope. I finally upgraded to the Hopper 3 thinking that was my only option. Paying $100 for the upgrade, then another $100 for a hard drive to transfer my recordings from my Hopper 2 to my new Hopper 3. I could have been happy from day one of the update had someone upgraded my hardware on day one. I just assumed the Hopper 2 was being phased out...nope...the new ones have the correct hardware already installed in them. The more ya know...
There may have been some component substitutions (mostly different hard drives) but it's otherwise the same basic hardware.
The competition subcontracts out design of their receivers to the respective manufacturer so there may be fairly fundamental differences among devices with the same model designation.
I would be really surprised if you had gotten a free upgrade to a newer model receiver. Many of us are still stuck with the old 722 series because we can't justify the cost of a huge fee to pay to upgrade to newer and supported tech. Then again, I seriously surprised to find that even the Hopper 3 has the same very limited and now unuseable requirements for external hard drives (the WD 2TB My Book that's supported hasn't been made in well over a year, with no other brands making any similar ones either now). They don't keep up fully with tech, and they expect us to pay out the yin yang for upgrades. I'm not sure how you heard that you were getting a free upgrade when they don't do that.