hmmm. i use the reset button often as my hopper 3 has been doing weird things lately. mine usually comes back with no problem. did you call?
Attempt to unplug it from power for 3 minutes and then plug it back into the power source. The reset button will do more of a soft reset and unplugging it will give it a hard reset. If it does not fully boot after a hard reset you will need ot contact customer service.
Good evening, Kendra! Are you still experiencing the 9999 error after you perform a hard reboot by unplugging the Hopper from the outlet for 10 seconds then plugging it back in?
We hate to hear you are so dissatisfied with your Dish equipment. We always want it to be working at peak performance so you can sit back and enjoy being a part of the Dish family. May I ask what concerns you are having with the equipment?