Hopper error message 9999 when starting up

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Hopper error message 9999 when starting up

Kendra
Extra

Our hopper won't come on.  It says Starting up 9999. We've tried to re-boot it but no luck.

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5 Replies

Re: Hopper error message 9999 when starting up

cathy-1953
Character Actor

hmmm. i use the reset button often as my hopper 3 has been doing weird things lately. mine usually comes back with no problem. did you call?

 

Re: Hopper error message 9999 when starting up

Tspevacek
Extra

Attempt to unplug it from power for 3 minutes and then plug it back into the power source. The reset button will do more of a soft reset and unplugging it will give it a hard reset.  If it does not fully boot after a hard reset you will need ot contact customer service.

Re: Hopper error message 9999 when starting up

DISH Employee

Good evening, Kendra! Are you still experiencing the 9999 error after you perform a hard reboot by unplugging the Hopper from the outlet for 10 seconds then plugging it back in?

Re: Hopper error message 9999 when starting up

jmay2
Extra
I am getting this message now, too. I’ve tried a soft reset & a hard reset. No luck.

Re: Hopper error message 9999 when starting up

DISH Employee

What Hopper model do you have, jmay2? A Hopper, Hopper with Sling or a Hopper 3?