Hopper automatically deleting recordings ... ?

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Hopper automatically deleting recordings ... ?

Jo777
Extra
Since the update a couple of weeks ago it has been deleting movies at the bottom of the list from last year, as well as deleting old show episodes while leaving newer ones. It had never done this before the upgrade. I "protected" all the movies but it kept on deleting the older episodes of shows. I then manually, show by show, "protected" all the episodes. Has this happened to anyone else? I'm guessing it is deleting old recordings as some new setting, as it is nowhere near full. Is there any way to stop this?
9 Replies

Re: Hopper automatically deleting recordings ... ?

Chadt41411
Casting Director
How many episodes of the shows are there? Make sure the timer is not set with a limit, such as 20.

Re: Hopper automatically deleting recordings ... ?

Jo777
Extra
Everything was set to keep all recordings ...

Re: Hopper automatically deleting recordings ... ?

Craigster
Extra
Mines automatically deleting recordings too, did you ever find a fix?

Re: Hopper automatically deleting recordings ... ?

DISH Employee

Reports have been submitted to our Engineer Team. We currently do not have an update for when this will resolved as they are still working on why this might be happening and doing their best to get this resolved without causing any other issues with the system. 

Re: Hopper automatically deleting recordings ... ?

ThePGs
Extra

I have several shows with multiple episodes recorded, and the correct number of shows appears in the corner of the icon, but when I try to access the episodes, not all of them are available. Then when I return to the main DVR menu, there's an updated (lower) number of episodes. Exiting out of the DVR and going back in resets the number. Are those other shows/episodes just gone?

Re: Hopper automatically deleting recordings ... ?

bobdddd
Extra
got my new joey a week ago. Transferred over old DVR shows. This week they are slowly going away... 1 or 2 a day and not in trash just gone. Checked the hard drive status and got a green check but numbers keep dwindling.

Re: Hopper automatically deleting recordings ... ?

DISH Employee

Losing recordings are never fun and we would love to investigate this with you. When you got the new Joey, did you do a Hopper to Hopper transfer or did you use an External Hard Drive?

Re: Hopper automatically deleting recordings ... ?

VIVMAR18
Extra
I too have movies disappearing from the DVR and my external hard drive. I already switched hoppers once and the problem is still here. Please advise. I have all recordings protected, but that doesn’t stop them from vanishing.

Re: Hopper automatically deleting recordings ... ?

DISH Employee

Hello VIVMAR18. Thank you for reaching out to us about this issue with your recordings. We definitely would like to look into this with you so you don't have to worry about your recordings disappearing. Please send us a Private Message so we can review your current equipment. 

To send a Private Message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039