Shmty4 wrote: I am having the same problem with my Hopper. It is continuously going a loop of saying it is "starting up" but then ends up on a black screen. I have tried using the reset button and unplugging for 10 seconds then plugging back in. I also spoke online with customer support earlier and they ran me through a couple procedures that did not work. They also had me move my Hopper to a spot where there would be more air flow. When I did that it still did not solve the issue.