Shmty4 wrote: I am having the same problem with my Hopper. It is continuously going a loop of saying it is "starting up" but then ends up on a black screen. I have tried using the reset button and unplugging for 10 seconds then plugging back in. I also spoke online with customer support earlier and they ran me through a couple procedures that did not work. They also had me move my Hopper to a spot where there would be more air flow. When I did that it still did not solve the issue.
I am sorry to hear about trouble, NRANDEM! I am delighted to review your account further. Can you send me a private message with your phone number and 4-digit pin? Here is a link with step-by-step instructions on how to send a PM: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039