Hopper 3 will not send display to TV

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Re: Hopper 3 will not send display to TV

Craig
Camera Crew

This thread has been around for 10 months, has over 150 customer complaints, and probably 20-30 posts by Dish employees stating that the Dish engineers are "hard at work on it."  And yet, there is stil no resolution and no response here from anyone at Dish that can actually shed some light on it.  Nothing.  Crickets.

 

This notion that keeps getting tossed out here that Dish engineers have been working on this day and night for months is an insult to them and all of us.   Clearly nothing is being done nor does Dish particularly care about its customers (how much effort is it to post a simple status update here after all these months?)

 

I don't get it - people are leaving cable and satellite companies in droves.  And yet Dish customer service (the one area that many people are still willing ot pay more for) is almost non-existant.  Dish employees have repeatedly posted here that the Dish engineers are all over the problem, but after months of complaints, have never presented any evidence of it.   Customer service isn't about just telling customers what you think they want to hear. It also requires actually following up, doing something, and being honest and developing trust with your customers.

 

I have tried every suggestion in this thread, including spending a small fortune on all the HDMI cables that have been recommeded in it.  I can't fix this on my end, and Dish refuses to allow an engineer (the only person that can actually help) to make a simple post here updating us.  If they can't fix it, then have the decency to let us know so we can all move on.

 

In a way I feel cheated.  Dish "upgraded" me with the Hopper 3 for free as an incentive to sign a two year contract.  So now I am stuck for two years with a product that doesn't work and a customer service/engineering department that has no interest in helping.  How can I or anyone like me recommend Dish?

Re: Hopper 3 will not send display to TV

surferduck
Extra

I also have this issue with a Sharp TV. My "solution" for months has been to turn the TV off, press lots of buttons on the Dish remote while TV is off, then turn the TV back on while continuing to press multiple buttons on the remote. It works some of the time, but is definitely not a real solution.

 

My other fix is to press the reset button on the Hopper 3. It works, but takes a while, interrupts recordings, and is a general pain.

 

Reading this thread helps me realize the issue is not just mine. Sure would like to see a fix to this issue.

Re: Hopper 3 will not send display to TV

zeba22
Camera Crew

Well surferduck, this thread has been around quite awhile with no solution. Good luck getting any help from dish. "our engineers are working on it" is all you'll hear. If you read through the posts, you will find workarounds for the problem, but you won't be getting what your paying for.

 

I myself am just waiting for the contract to expire so I can move on from this experience.

Re: Hopper 3 will not send display to TV

Craig
Camera Crew

Disappointingly, a year later and there is still no response from anyone knowledgable at Dish regarding this issue.  Evidently, no one at Dish is working on it, or even cares enough to take 2 minutes to give an update here (IF YOU CAN'T FIX IT THEN JUST SAY IT SO WE CAN ALL MOVE ON). 

 

Clearly, Dish has made a business decision to work on locking in new subscribers with long term contracts.  Once the contract is signed and the subscriber has committed to paying, then Dish looks at them as a liablility and treats them accordingly.   You are only important until you sign the contract.  What they don't understand is that if they are loyal to their customers and provide a quality product with quality customer service, then many if not most of their customers will be loyal to them.  That is how long term successful businesses succeed.  I can't think of a more clear reason why Dish is losing subscribers every year to streaming services.  

 

For what it's worth, I spent this entire morning swapping out every cable to every HDMI port to see if the Hopper 3 just didn't like one of the ports.   It was a pain in the neck because I have a flush wall mounted TV.   Unfortunately, it didn't fix the problem.

 

  

Re: Hopper 3 will not send display to TV

Craig
Camera Crew

BIG UPDATE!

 

After my last post, Dish sent me a congratulations for "earning" their "Six Month Anniversary Badge!"   The thing is, this is the only thread I have ever posted in.  How about just fixing the issue instead of congratulating me on being a long term unhappy customer? 

 

SMH, you can't make this stuff up.

Re: Hopper 3 will not send display to TV

ajenks
Extra

I am having the exact same problem I have a LG TV

Re: Hopper 3 will not send display to TV

ajenks
Extra

I just signed up with Dish a week ago, coming from Direct TV. I am having the same problem with my LG TV. I thought I was losing my mind until I found this thread. After reading through this thread I believe I'm just going to have Dish come pick up thier junk, it's obvious that there is no fix coming in the near future. Being that it's only been a week since my install, the installer said I had 15 days if I didn't like the service to cancel, I'm going to take him on on that. It's really to bad, I was looking forward to saving some money on my TV bill and the Hopper 3 did have some features that I liked.