Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue tooth ap go

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Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue tooth ap go

DKW9130
Extra

Hopper fed tv will not recognize blue tooth headphones. Worked ok on joey fed tv but blue tooth ap has disappeared. Hard reset on both did not resolve 

2 Replies

Re: Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue tooth a

peggyrh
Casting Director

My H3 did same thing a few days ago, was listening with bluetooth headphones & suddenly lost audio, went to menu & had no bluetooth settings either.  Luckily after rebooting the bluetooth settings on mine came back & I could re-connect the headphones again.  First time issue (in 2.5 years) so must be a software glitch, hopefully you get yours back.

Re: Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue toot...

DISH Employee

I've checked my information and I see the bluetooth icon disappearing from settings is a known issue, and that a hard reset is the current workaround. I would be happy to leave feedback on your behalf, DKW9130! Send me a Private Message with your phone number and 4-digit PIN so I can submit this feedback.

 

You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039