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Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue tooth ap go

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DKW9130

Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue tooth ap go

DKW9130
Extra
‎10-06-2018 03:48 AM
‎10-06-2018 03:48 AM

Hopper fed tv will not recognize blue tooth headphones. Worked ok on joey fed tv but blue tooth ap has disappeared. Hard reset on both did not resolve 

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peggyrh

Re: Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue tooth a

peggyrh
Associate Producer
‎10-06-2018 10:02 AM
‎10-06-2018 10:02 AM

My H3 did same thing a few days ago, was listening with bluetooth headphones & suddenly lost audio, went to menu & had no bluetooth settings either.  Luckily after rebooting the bluetooth settings on mine came back & I could re-connect the headphones again.  First time issue (in 2.5 years) so must be a software glitch, hopefully you get yours back.

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PhoenixM

Re: Hopper 3 will not recognize blue tooth headphone. Previous worked on another tv but blue toot...

DISH Employee
‎10-07-2018 05:12 AM
‎10-07-2018 05:12 AM

I've checked my information and I see the bluetooth icon disappearing from settings is a known issue, and that a hard reset is the current workaround. I would be happy to leave feedback on your behalf, DKW9130! Send me a Private Message with your phone number and 4-digit PIN so I can submit this feedback.

 

You can view step-by-step instructions on how to send a PM here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039

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