Hopper 3 stuck in startup loop

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Hopper 3 stuck in startup loop

iamsimonk
Character Actor
I turned my Hopper 3 off yesterday morning after streaming a show from Netflix. I turned it back on in the afternoon to find it looping through the startup screens. First several Hopper logos followed by the Starting up message in the bottom right. It never processes. Sometimes it restarts and goes back to the logos

Customer tech support asked for the usual
- reset
- power down
- use a different power outlet (that's a ne one on me)

Later they suggested that this is a known software problem. So there just be others out there with Anne irked Hopper

Since it's know. They weren't going to do anything until there a known fix. Not very reassuring on Super Bowl weekend.

This might just be my last few days with Dish after 20 years of watching.
4 Replies

Re: Hopper 3 stuck in startup loop

JSracer
Audio Engineer
So it never gets to a picture and sound before it reboots?
It's not trying to update is it?

Re: Hopper 3 stuck in startup loop

iamsimonk
Character Actor
Nope. Not a chance of an update.

Hopefully getting a tech visit tomorrow morning and they will replace the box.

Re: Hopper 3 stuck in startup loop

iamsimonk
Character Actor
Tech arrived. The software update seems to brick the new box(es) in a different way with screen flickering.

We're up to 3 boxes so far.

Dish has a much larger problem on their hands. :shock:

Re: Hopper 3 stuck in startup loop

iamsimonk
Character Actor
3rd time was a charm. We used up all the boxed in the tech's van.

However, it took 15 reboots to get past the software update. a 45 min visit turned into a 4 hour journey.

Hopefully this box won't the corrupting update again.