Hopper 3 still not recording properly

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Re: Hopper 3 still not recording properly

Hannah
Character Actor
Who do I send it to?

Re: Hopper 3 still not recording properly

DISH Employee

You can send it to me, Hannah!

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Re: Hopper 3 still not recording properly

Hannah
Character Actor
It won’t let me send a private message. When I type in your name nothing happens

Re: Hopper 3 still not recording properly

DISH Employee

I hate to hear that you're not able to send a private message. Can you try a different username like mine and see if that auto populates? What happens if you just type in the username and try to send a message? 

Re: Hopper 3 still not recording properly

Hannah
Character Actor
It worked... I sent a message!

Re: Hopper 3 still not recording properly

DISH Employee

That's Great! I will be happy to continue assisting you through the Private Message. 

Re: Hopper 3 still not recording properly

desertvixen
Extra

I first reported the issue with PTAT recordings October 2016. It has been specific for ABC and FOX, I have not had the issue with the other networks. I currently have 8 recordings on my DVR, ABC and FOX shows, that have only the ending and then continue with subsequent show on that network. I know there is an issue when I start to play the show and the red kangaroo does not appear when I select auto hop feature, I only get an arrow. 

 

March 2017 I received an email from Dish stating the following:  Regarding to your PTAT concern, our Technical Operations team is already aware of the issue and is currently working on a resolution. These issues must be resolved either through a software release (KPI) or escalating the issue to our broadcasters (KSI) and cannot be resolved through equipment replacements or tech visits. 

 

I understand there is a work around - disable PTAT and set up shows using a manual timer. But I have to ask, why should I have to do that? I like these features which set Dish apart from competitors.  If this is the only solution, then I will switch providers. 

Re: Hopper 3 still not recording properly

DianeCox
Camera Crew

I also still have this issue. I do not understand why it is only with the Hopper DVRs we are having this issue. The old DVRs NEVER had this recording issue. Any updates on getting this fixed?

Re: Hopper 3 still not recording properly

DISH Employee

Hi there, DianeCox! I hate to hear that you are still having some issues. I'd like to take a closer look at your equipment and account information. Could you please send me a PM with your phone number and 4 digit security code? To send a PM please follow the instructions here: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039

Re: Hopper 3 still not recording properly

jakeandbrie
Extra
Does it solve the problem if you set up and individual recording/timer instead of using prime time anytime? Just curious...suppose to upgrade to this tomorrow from regular hopper which is having OTHER dvr issues as well.