Sorry to hear you are having these problems Bill! If you would like, feel free to send me a PM with the phone number used on your account and I can take a look at your equipment and see if there is anything I can find.
If you have never sent a PM on this site before, here is a step by step guide on how to do so:
Hello Jimmy, I hate to hear you are considering leaving due to a technical issue. I would be delighted to look into this further and see what we have done and see if perhaps we can help. Feel free to send us a private message with your account number and security code.