Hopper 3 DVR page hard drive remaining scale missing

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Hopper 3 DVR page hard drive remaining scale missing

FunkyMonkey
Extra

I have noticed that the hard drive remaining scale on the DVR page is missing. The scale was there when we first installed the Hopper 3 but after a couple days it has disapeared. This has happened on two seperate Hopper 3's.

I have software update U516 and all is current.

I called Dish customer support and we tried all the usual steps (resetting the Hopper 3 ect.) but the remaning hard drive scale is still missing.

3 Replies

Re: Hopper 3 DVR page hard drive remaining scale missing

DISH Employee

Hello there. Thanks for bringing this to our attention. I have passed this along to our tech engineers and we are looking into what is causing the scale to disappear. Do you have any Joeys paired to the Hopper? If so can you check if the scale shows in the DVR menu on the connected Joey?

Re: Hopper 3 DVR page hard drive remaining scale missing

FunkyMonkey
Extra

Yes the scale doen't show on the Joeys when this is happening.

Right now because I just had a new Hopper 3 installed yesterday the scale is showing. But in a couple days it will be gone.

 

Re: Hopper 3 DVR page hard drive remaining scale missing

DISH Employee

Thanks for the info. I've submitted a report to our engineering team. This may require a future software update to correct.