Hopper 2 w/ Joeys NETFLIX USELESS

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Hopper 2 w/ Joeys NETFLIX USELESS

fowlerml
Character Actor
I'm sure this has been beat to death and no the engineers haven't fixed my problem, I want to put this out there since DISH is not addressing my issue:

Excellent internet connection - (I'm a networking specialist so it's not the usual check your router or cable company issue as DISH continues to refer to)

Main Hopper 2 wired directly to modem, DMZ, no firewall, all other apps work.

Problem is, Netflix connects on hopper only then loses connection. None of the Joey's will connect. Roku always connects to Netflix with no issues ever, no buffering, clean clear 1080i. Hopper will not connect, all other access works. All checks and balances GOOD.

I must have a defective Hopper, this is unacceptable. Does anyone have any suggestions as to why ONLY Netflix will not connect? Netflix states it's DISH, DISH states it will check with engineers, meantime this app is useless. Anyone have any issues with Netflix other than everybody in the 2016 arena?
16 Replies

Re: Hopper 2 w/ Joeys NETFLIX USELESS

Moderator
Moderator
What is your router model?
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Matt "Speedy" Gonzales | Moderator

Re: Hopper 2 w/ Joeys NETFLIX USELESS

fowlerml
Character Actor
Asus 5300 Tri Band, this router restarts daily, on the Hopper the Netflix will load once then looses internet connection. The Hopper indicates connection.

Re: Hopper 2 w/ Joeys NETFLIX USELESS

Moderator
Moderator
Have you tried resetting the Netflix app on the Hopper to its defaults?
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Matt "Speedy" Gonzales | Moderator

Re: Hopper 2 w/ Joeys NETFLIX USELESS

fowlerml
Character Actor
Yes we I have and the installers reset the hopper and the Netflix app. In fact everytime the Netflix app lost connection it was reset and established another connection to all four servers.

Re: Hopper 2 w/ Joeys NETFLIX USELESS

fowlerml
Character Actor
just a note, none of the Joeys will connect bridged or directly connected.

Re: Hopper 2 w/ Joeys NETFLIX USELESS

Moderator
Moderator
Are you able to do anything internet related on the Hopper or any Joey, like download VOD? What error message shows when you try to access NF?
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Matt "Speedy" Gonzales | Moderator

Re: Hopper 2 w/ Joeys NETFLIX USELESS

fowlerml
Character Actor
Yes VOD, Weather Channel, Pandora, Weather Nation work flawless. Error code UI-113 on Netflix. After displaying error I check the network and I get all green checks with Netflix connecting to all 4 servers.

Re: Hopper 2 w/ Joeys NETFLIX USELESS

Moderator
Moderator
fowlerml wrote:
Yes VOD, Weather Channel, Pandora, Weather Nation work flawless. Error code UI-113 on Netflix. After displaying error I check the network and I get all green checks with Netflix connecting to all 4 servers.


Have you contacted Netflix about this issue?
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Matt "Speedy" Gonzales | Moderator

Re: Hopper 2 w/ Joeys NETFLIX USELESS

fowlerml
Character Actor
Yes, we deactivated, reactivated, signed out of all devices. The Hopper will alone connects one time with a restart. Thank you