We just got our Hopper 2 a couple of weeks ago. If we set up a timer to record a program and we are watching another program when the timer starts to record, the Hopper will automatically switch to the channel being recorded. There is only one program recording and one program being watched. If we have two tuners available to us, why does it do that? If you're out of the room when the screen pops up the channel changes. Is there a setting somewhere that will prevent the tuner from changing channels?
We were just watching TV when this happened. I called customer service and spoke to a rep who said this should not happen. They logged into my box and looked at the settings and said it shouldn't happen. If I'm recording a program it's because I want to watch it later, not now. How do I stop this?
You have asoftware problem and should call tech support again.
I had this issue last year and it was a known issue for a while.
Just keep trying. They may have to replace your box.