Yes, I have tried that several times over the past year and will try again tonight. You guys also talked me into a partial H3 reset two months ago. That worked for about a week but it was very painful to recreate all the settings that were lost.
Holding down the Back button does nothing. I still have to physically pull the plug and let the Hopper reboot. Also, when I rebooted a second time the other night, I did have to log back into my Netflix account. Last night Netflix worked right for the first time in weeks. This morning it froze again.
Logdog, our Technical Operations team is already aware of the issue and is currently working on a resolution. These issues often require multiple account examples to isolate the problem, so reporting the issue helps. The timeliness of the resolution depends on what the issue is and the resolution needed. This is why we cannot guarantee a time by which this issue will be resolved.
LF's original question was why are Dish salespeople telling potential customers that this issue has been fixed when clearly it has been unresolved for several years now?
I cannot say for certain why a sales representative would provide this information, and I do appreciate LF for bringing it to our attention. I have submitted this feedback to our Executive Team so that we can prevent this from happening again in the future.
Our Engineering Team and Tech Ops will continue to work together to find the correct resolution to the issue.