I just got DISH on Wednesday, Dec. 6th. I am having a difficult time with the remote control. I'm disabled and my reading vision is very bad. The remote I was given has Hopper/DVR buttons. I don't have the Hopper. Why isn't there a remote for disabled people who don't have Hopper? I asked to have the voice remote and was told it would cost $20.00 and that's okay. The Customer Service Rep said the installation man would have one in his truck for me. He did not, and it wasn't added to my order. He also said the voice remote only works with the Hopper. I am very disappointed that the remote I was given is too difficult for me to use.