Hello there, Kwelge78. We would be happy to take a look into this concern with you to see if we can get to the bottom of this together. Send us a Private Message with your phone/account number and your 4-digit security code associated with your account.
The steps to send a private message are:
1. Select the envelope in the top right corner of the page (it will be next to your avatar).
2. Once on the 'Private Messages' page, select 'New Message'.
3. In the 'Send To' field, type in the name of the user you would like to send a private message to. Once you start typing a name, suggestions will auto populate.
4. Once you compose your message, select 'Send Message' at the bottom of the page.