Hello MINA87, I am sorry to hear you are having an issue with the service freezing up at the Joey. We definitely need to see what is going on. I would love to take a look at the equipment to ensure all is well. If you'd like, to get started, can you send me a private message?
Here are steps for sending a Private Message:
I'm having the same issues. Started last week. Screen will freeze and i have to power off and on to fix. No other buttons work. I've checked all my cables and cords and it's only on my joey, not on my main box.
Infinitig37, thank you for reaching out about your concerns with your Joey. This issue has been reported to our Engineering Team, and they are currently working on finding a permanent resolution to this issue. The only work around that we have available at this time is to toggle between two channels. I can add your account to the report for our Team so that they are aware that you are experiencing this issue. Can you please send me a Private Message with the phone number and 4 digit PIN on your account so that I can get this reported. You can use this link for more information on how to send a Private Message: https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039
Hey, jsampson25! I hate to hear that this has been going on for a while, but I'm here to help. Can you go ahead and send me a private message with your phone number and 4-digit PIN so that I can access your equipment information?