I just got off the phone with tech support regarding this exact problem. They ran diagnostics and did a software upgrade. Seems to be working fine now, but the representative did say that if it happens again, the Hopper will probably need to be replaced.
That's definitely not something that should be happening, Gkennedy0969. I'd love to check some things with you to get this resolved.
Do you have our Hopper 2000, Hopper with Sling, or Hopper 3?
Oh, no! I hate to hear you had this experience with getting the issue resolved. I know losing all the recordings is frustrating, and do apologize about that. Is everything working okay for you now?
I'm getting the same thing, seems like every week. I'm tired of calling and having the dish support tell me to do this, do that, now do this when what they need to do is get on my account and just fix it. It's very frustrating when I've been a customer for 15 years and have never had a problem until I get the Hopper with sling and Joeys almost one year ago.
Insert smart card
rebooting hopper, joey and super joey
wait some more
blah blah blah
There is obviously an issue if a lot of people are getting the same error. My equipment is not even a year old and have had this issue more times in 4 months than i have in 14 years!