Hi, I worked on this issue back in 2012 and 2013 without getting it resolved. I am going to try again and see if I can get this fixed now. I had an EHD attached to my 722. When I upgraded to a Hopper, it would not access my EHD saying it was registered to another account. This was the same account, same EHD. I just upgraded from a 722 to a Hopper.
I just tried it again today and I still get the 866 message saying my EHD is registered to a different account. Please assist me in getting this to work. I would like to get to the programs saved on the EHD.
Back in 2012-2013 I corresponded with Mary B. and Ray C. A lot of our PMs are still available with all the details of this issue. Thanks, timl
Hi, I have an original Hopper that I upgraded to from a 722. I had an EHD attached to my 722 that I had transferred recordings I wanted to save. I unhooked my EHD from the 722. The technician unhooked the 722 and installed the Hopper. I attached my EHD and got an 866 message saying the EHD was from a different account. I need help getting my Hopper to access my EHD. I have not had any responses to my requests since February 17th. Thanks timl