Dish receiver not communicating with Alexa

cancel
Showing results for 
Search instead for 
Did you mean: 

Dish receiver not communicating with Alexa

NoelC76
Extra

A few months ago I started using an Alexa device to control my dish network Wally receiver, it worked fine until about a week ago. Now when I give it a command, Alexa tells me "Dish network isn't responding please check its network connection and power supply." My network connection and power supply are fine. I've also noticed when I use the remote, it only works after pushing a remote button 3 times. Has anybody else had a similar problem?

1 Reply

Re: Dish receiver not communicating with Alexa

DISH Employee

Good morning, NoelC76! That is really odd. Have you tried resetting your Hopper and Alexa device to allow them to reboot? To do this, just unplug them from the power outlet for 10 seconds.