same issue. I contacted Dish customer services and they could not help me after going through all the
steps. Was told they would send my issue to engineering and to contact them back. I contacted them
back in 2 months and still no solution. I was told there may have to be a software update (large I was told).
Hopper arcade was one of the major reasons I chose Dish over Direct TV because in the past I could get the
games from just a game channel. My internet connection shows that it is connected but when i try to connect
to Hopper Arcade it states I must have a internet connection. What can I do to get Dish to resolve this problem.
hogfanpjsar, I would be happy to take a look and see if there has been any updates to this issue. Are you trying to access Hopper Arcade through a Hopper with Sling, Hopper3 or a Wally?
What is the error code listed on the message when you try to load Hopper Arcade?
Are you seeing this issue when you load any other app on the Hopper or try to view VODs?
Is the Hopper connected to your internet directly with an ethernet cable or is it connected with WiFi?
When I first received my Hopper and new DISH services I was very happy. Now, not so much.
I've had an issue with the hopper not connecting to server but all other connections pass. I've had a DISH tech come and change out the box and that still didn't fix my issue.
STRANGELY enough I can connect the hopper to my iPhone hotspot and it connects to the server and VOD will play.
So what is the issue- I've had to contact support several times and will be doing so again if I can't get this resolved..
THANKS FOR HELP!!!
jonray76, is your home Internet connected to the Hopper through wifi, or is it connected through an Ethernet cable? If it is connected through wifi, have you tried to connect the Hopper through Ethernet?
If you pull up your Network page on your Hopper, does it show it is connected to Internet? To check this, press the Home/Menu button on your remote three times, scroll to "Network". You should see a green or red line.
Thanks for the reply!
After having a tech from DISH come and change out the hopper we concluded it must be an issue with the gateway (ATT)
So I contacted ATT and scheduled a tech to come change the modem out and they stated this has happned before.
Once modem was changed out everything went back to normal as it was when I first got the new service
So something on ATT gateway or the modem wasn't allowing the connection to the server nor was DISH Advanced help team able to get it to work until the change was made.