Dish Guide update issues

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Re: Dish Guide update issues

Pritchett66
Extra
I'm seeing no info available after two shows on the guide and I went from having to download the guide every morning to several times a day

Re: Dish Guide update issues

louhernTLH
Character Actor
After several calls to tech support, my issues finally went away. I had been unable to manually initiate a guide update, and the tech would push an update while I was on the phone with them. I guess they got tired of me calling every 5 days or so. One day, the problem just stopped.
I still check to see if I have at least 7 days of future guide available. Keeping my fingers crossed.

Re: Dish Guide update issues

mcjohnson74
Extra
I am having the same issue where my guide starts with tomorrow at 10:30 PM and only shows the following 2 hours. Additionally the time is off by 1 hour. In my case it is on a Wally receiver. Normally on a Wally the guide is updated after the signal is acquired. In my case the guide download is not started, it goes directly to watching TV.

Re: Dish Guide update issues

DISH Employee

mcjohnson74, if you arrow right repeatedly with the DISH remote on the guide, do you get a "318" Pop-up? If not, have you tried to unplug the receiver from the power outlet for 15 seconds, then plug back in to check if that initiate the download?