We did finally get our problem resolved. I emailed email@example.com and explained everything that we tried to resolve the issue. Initially we tried a new hopper replacement and it did not resolve the issue.
I requested an upgrade to the Hopper 3. They agreed to upgrade us to the Hopper 3 which required a tech visit. I explained to the tech our issue and requested he confirm signal on all 3 satallites. During the visit the tech found a bad LNB on one of our dishes. Luckily he had a used one and replaced it. We had access to all 3 satallites for viewing, but he felt this may have been causing our download issue.
In addition to the fix to the dish he also upgraded us to the Hopper 3, which BTW we really love. We now have 16 tuners so recording is never an issue. This upgrade did not cost us anything nor did it add any cost to our bill. So we are very pleased with the upgrade.
I am not sure what fixed the issue, the replacment LNB or the Hopper 3 upgrade. But either way since the tech visit and these changes it has worked perfectly. We always have 8-9 days of the guide and are very happy with the new set-up.
I hope this helps, I know how frustrating it can be if it is not working correctly.
Ok now i know what my problem is. A tech is coming out next week and im going to relay this correction to him. Im having the exact same issue. The guide runs out in a day or 2. I hope this is my case. Heck i pray it is.
I've been having the same problem for at least 6 months now. Sometimes I can get it to update by unplugging the receiver, sometimes I can't. Tech support can usually get it to update after a lot of screwing around over the phone. It's getting OLD! If I could get my neighbor to cut down a few trees so the satellite isn't blocked we'd be going back to DirecTV! I am fed up!
Hello KatMuster. I hate to hear that you've been having a technical issue like this for 6-months. We definitely don't want that, and I would be more than happy to see how I can help. I do want to make sure I understand the issue, because they can differ from member to member. Are you also seeing 'No Information Available' after 2 days of the guide information?
No, I'm not seeing "No information". Once I get it updated it's got 8 days ahead, and that goes down one day at a time until I get fed up and call tech support again. Check my tech support log. It's all there!
We would be happy to take a look at the information on this issue that you have been experience. Please send us a Private Message so that we may be able to access your account and the notes listed there about this issue. https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039