Dish Guide update issues

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Re: Dish Guide update issues

Pritchett66
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I'm seeing no info available after two shows on the guide and I went from having to download the guide every morning to several times a day

Re: Dish Guide update issues

louhernTLH
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After several calls to tech support, my issues finally went away. I had been unable to manually initiate a guide update, and the tech would push an update while I was on the phone with them. I guess they got tired of me calling every 5 days or so. One day, the problem just stopped.
I still check to see if I have at least 7 days of future guide available. Keeping my fingers crossed.
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Re: Dish Guide update issues

mcjohnson74
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I am having the same issue where my guide starts with tomorrow at 10:30 PM and only shows the following 2 hours. Additionally the time is off by 1 hour. In my case it is on a Wally receiver. Normally on a Wally the guide is updated after the signal is acquired. In my case the guide download is not started, it goes directly to watching TV.

Re: Dish Guide update issues

DISH Employee

mcjohnson74, if you arrow right repeatedly with the DISH remote on the guide, do you get a "318" Pop-up? If not, have you tried to unplug the receiver from the power outlet for 15 seconds, then plug back in to check if that initiate the download?

Re: Dish Guide update issues

sriceky
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I'm havind the same issue on a Hopper Duo.  The guide fails to update and I only notice it when I pull the guide up to see what is on,  The guide will not go past a set time (usually 6:30 am ot pm) no matter how many times I try to scroll to the right.  This has happened multiple times.  The way to "fix" it, is to turn the hopper off for at least 30 minutes,  That is the only help I have received from tech support.

Re: Dish Guide update issues

louhernTLH
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Telephone Tech Support has the capability to reset your guide, or rather, push a guide update through software commands. After having to do this for me 2 or 3 weeks in a row, the problem disappeared. I figure they must have pushed some sort of software upgrade, but I don't know for sure. Good luck

Re: Dish Guide update issues

DISH Employee

sriceky, lets make sure that your satellite status shows green as the guide is downloaded by the sats. Can you press the Menu/Home button three times and scroll down to Status, Check Status, then Yes. Allow the status at the top to reach 100%. Once it does, can you tell me the color of the check marks in box "E"?