I have a hopper and three joeys. The joey remotes have stopped working with regards to rewind, fast forward, and pause. It starts to rewind, then immediately jumps to live tv. Same for pause. It briefly pauses then jumps to live tv. It says limit reached when I try to rewind. I tried unpairing and repairing the remote with no luck.
bmoll, We have seen some similar reports of such. We do want to make sure we are submitting all valuable information to your Engineer Team pertaining to this. By chance, have you have any issues with the Hopper itself, such as any error messages when setting a timer, accessing the DVR or trying to pause Live TV at the Hopper?
No problems with the hopper. The joeys have started behaving again, so it may have been a transient glitch.
Let us know if the issue reoccurs. We want to ensure we're doing what we can for you to enjoy your services without any glitches.
Mine does the same thing. Resetting the Joey doesn't fix it, however, resetting the hopper3 does. It will happen again. My Joey started randomly freezing up since 1:00 this morning. It seems to happen only when I use the remote. But, it has reset 15 times so I'm wondering if the Joey may be going out?
Susied, this is certainly not normal behavior for the the Joey. Let's see what's causing this; is this the first day the Joey has been resetting on it's own? Where is it plugged into- wall outlet or power strip?
We hate to hear that you've been experiencing some issues with your remote, Jrausch! We would be more than happy to take a look into this with you. Will you please send us a Private Message so we can take a deeper look into this with you?