Oh, no! I hate to hear about the trouble with the DVR recordings. Let's work together to see if we can get that corrected. Can you give me more details on what is happening? Are you seeing a black screen after you select a recording, or are you seeing an specific error message?
Good morning, Dave1940! We would be more than happy to assist you with getting the right information for this process today! Will you please send us a Private Message with the phone number and 4 digit PIN that are on your account?