DVR groups in folders missing - Wally ext HD

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DVR groups in folders missing - Wally ext HD

rpwilliams
Extra
Suddenly lost 3 folder contents. Shows that there are 13 shows in group, but cannot find any entries when you open up the group, sits there with squares running across.
Filter defaults for nothing, change to Filter Recorded Shows, then reports no shows.
EHD IS 6% full, total number of shows for entire machine is 30, 3 folders and one loose.
Shows recorded singly show up fine, and play. Only Shows recorded with Weekly Timer are all of a sudden inaccessible, these timers active since December 2016
These have been working for months, with no trouble.
Tried moving these groups in and out of Folders, no help.
Powered off receiver, hard drive, reset Wally, no help.
No overlap, conflicts, and it has been working.
Haven't gotten tech support yet, as it is late, but I'm not holding out much hope, based on some of the experience so far, is there hope?
1 Reply

Re: DVR groups in folders missing - Wally ext HD

DISH Employee
Thanks reaching out to us. We are aware of this issue and are working on getting a fix as soon as possible.