DVR Playback problems

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Re: DVR Playback problems

DISH Employee

Thanks, can you send me a private message with your account number and security code please? I'd like to look into this further.

Re: DVR Playback problems

farrell556
Camera Crew

I am starting to have issues with Hopper playback. Anytime I pause or rewind live tv or recording, the playback skips and "breaks" up. I have hard reset several times. Could hard drive be faulting? Have had hopper for years

Re: DVR Playback problems

DISH Employee

Hello farrell556. It is possible that the hard drive may be having issues. This is definitely something we can look into. Are you seeing this playback skipping and breaking up happening on both new and older recordings?

Re: DVR Playback problems

farrell556
Camera Crew

yes. Even on live TV. For example, I am watching live TV , pause or rewind and try to play the programming will start pause and breaking up picture. 

 

A recorded program will play normal as long as I do not rewind or fast forward. 

Re: DVR Playback problems

DISH Employee

That is definitely not a normal experience to have with your Hopper. We will be happy to help get this resolved for you. Can you please send us a Private Message so we can look into this together? https://communities.dish.com/t5/Communities-101/How-To-Send-a-Private-Message/td-p/15039

Re: DVR Playback problems

Kristyraye
Extra
Has any solution been found to this issue? I am having the same problem. Can’t use rewind or fast forward on the Joey. On demand freezes up the whole thing. Help.

Re: DVR Playback problems

farrell556
Camera Crew

No. They replaced joey and it did not help. I think it is a combination of having a lot of older recordings on the Hopper ( hard drive and software issues) 

Re: DVR Playback problems

DISH Employee

Good afternoon, Kristyraye! We absolutely hate to hear that you're experiencing this kind of issue. We would be more than happy to take a look into this with you. Will you please send us a Private Message so we can take a deeper look into this with you?

 

We hate to hear that didn't resolve your issue, farrell556! We would be more than happy to take another look into this with you. Will you please send us a Private Message so we can take a deeper look into this with you?