tommyy2 wrote: is this grounds for a class action?
You gave up your rights to a class action a year or two back.
Chadt4141 wrote: Also, in that same service agreement, software and features are not guaranteed. I would strongly recommend reading the service agreement to know what you actually subscribe to.
barryl wrote: It appears that the recordings that the timer has missed, deleted, and/or generally screwed up have been limited to my local channels. I will often try to playback a show that has been recorded on a weekly basis, only to find that there is no recording at all. The screen shows a 1 hour show, but when I try to play it back - nothing. I've even extended recording times on those days when you know a show will run late - still nothing. Calling tech service wasn't helpful at all. It often seems they know much less about the dvr than I do. With all the issues I've identified with the Hopper 3 since last summer, Dish should at least provide me with free service. Between techs in the house and on the phone, there have been dozens of hours spent by me trying to explain the problem. I'm still waiting to hear back from Dr Dish. In the meantime, customer service needs to understand that every problem can't be resolved with a hard rest of the machine.