DVR Going Wonky

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Re: DVR Going Wonky

JRTStarlight
Costume Designer
davebartell wrote:
Dish support are either imcompetent or are being instructed to lie. I've been given the same excuse - known issue. Missed 3 Chelsea - (English Premier League) matches because timers do not work - even after deleting all and restarting. Only manual record works.

Directv on order. I can abide with the occassional issue, but not over 30 days of broken DVR software and lies about it.

Seems a little extreme, mostly since I suspect DirectTV or any other provider isn't lying so much as they have their known issues, it takes time to deal with them (months or more), and so you aren't going to do better elsewhere. I'm just saying DirectTV is likely no better insofar as they will have OTHER issues that may be even more maddening and they won't be able to fix those, either, in under a month, and they will also sing and dance for you while it's being worked on - maybe for months, too.

But then I don't know how emphatically DISH has been saying to you that they know the problem, they are fixing it, and if they promised you a deadline, which has come and gone and it still isn't fixed. Maybe they are stringing you along, but I'm guessing it's more along the lines of beyond the control of those to whom you have been speaking, it is known, they are working on it, but it's more complicated than you know. So unless you hear nothing but glowing testimonials of how DTV is so much better, it'll probably be like changing lanes in heavy traffic - it was slow in your lane so you switch to a faster lane, and now that one slows down and the one you were in begins to take off. It is the way of the world. Too much random crap from every company out there, IMO.

But I've never tried DTV. I've had cable and I've had DISH, and DISH is so much better. Not perfect, but still better.

Still, it would be nice if their automotons were more helpful and less scripted, and if their superiors were more transparent about "Known Problems." I say, make a webpage on their site that lists all the known problems, when they were reported, and how long it's been since any progress has been made on each issue. It would be embarrassing when a known issue's longevity is approaching a venerable age, and it might motivate DISH to resolve their known issues ASAP, rather than when it's convenient for them or when they get around to it. After all, any potential customers could visit that page and see how long problems linger. So that might give you and others a better sense of progress, and you'd be less inclined to jump ship or switch lanes, as it were.

IMHO.

Re: DVR Going Wonky

kgm032
Camera Crew
yep....getting EXTREMELY frustrated. Missed an entire season of Man Seeking Woman, great show now cancelled. Wonder how missed DVR numbers affected viewership numbers. Dish on demand doesnt have all episodes. Missed multiple episodes of the Magicians. Who knows what else I have missed. Gone in August, 2 year price lock is done, commitment is up, going to a provider without this issue.

Re: DVR Going Wonky

kgm032
Camera Crew
KatyC wrote:
The timeliness of resolution depends on what the issue is and the resolution needed. We cannot guarantee a time by which this issue will be resolved.

We know your time is valuable, so I do not want you to have to take the time for a Technician Visit or to set up a new receiver when these will not fix the issue.Issues like this are often caused by a software problem, which a technician or new receiver will not fix.

Known Issue submissions help us locate problems relating to software or channel broadcasting issues.

By reporting the issues, our engineering team and Technical Operations team can work together to find the correct resolution.

Specific reports like this really help to resolve the problem as quickly as possible, so thank you for bringing this to our attention.


Well as this just started two months or so ago, whatever release caused this issue should have been rolled back rather than this endless wait for a fix.

Re: DVR Going Wonky

kgm032
Camera Crew
JRTStarlight wrote:
davebartell wrote:
Dish support are either imcompetent or are being instructed to lie. I've been given the same excuse - known issue. Missed 3 Chelsea - (English Premier League) matches because timers do not work - even after deleting all and restarting. Only manual record works.

Directv on order. I can abide with the occassional issue, but not over 30 days of broken DVR software and lies about it.

Seems a little extreme, mostly since I suspect DirectTV or any other provider isn't lying so much as they have their known issues, it takes time to deal with them (months or more), and so you aren't going to do better elsewhere. I'm just saying DirectTV is likely no better insofar as they will have OTHER issues that may be even more maddening and they won't be able to fix those, either, in under a month, and they will also sing and dance for you while it's being worked on - maybe for months, too.

But then I don't know how emphatically DISH has been saying to you that they know the problem, they are fixing it, and if they promised you a deadline, which has come and gone and it still isn't fixed. Maybe they are stringing you along, but I'm guessing it's more along the lines of beyond the control of those to whom you have been speaking, it is known, they are working on it, but it's more complicated than you know. So unless you hear nothing but glowing testimonials of how DTV is so much better, it'll probably be like changing lanes in heavy traffic - it was slow in your lane so you switch to a faster lane, and now that one slows down and the one you were in begins to take off. It is the way of the world. Too much random crap from every company out there, IMO.

But I've never tried DTV. I've had cable and I've had DISH, and DISH is so much better. Not perfect, but still better.

Still, it would be nice if their automotons were more helpful and less scripted, and if their superiors were more transparent about "Known Problems." I say, make a webpage on their site that lists all the known problems, when they were reported, and how long it's been since any progress has been made on each issue. It would be embarrassing when a known issue's longevity is approaching a venerable age, and it might motivate DISH to resolve their known issues ASAP, rather than when it's convenient for them or when they get around to it. After all, any potential customers could visit that page and see how long problems linger. So that might give you and others a better sense of progress, and you'd be less inclined to jump ship or switch lanes, as it were.

IMHO.



Not extreme IMHO. This issue is big, DVR season pass is a big deal. Its not working and us frustrating. I had DTV for years with both DTV DVR and TIVO DVR and never missed an episode. The software release that caused this should have been rolled backed, instead we are just told known issue, working on it. Meanwhile we continue to miss episodes. So leaving is understandable.

Re: DVR Going Wonky

JRTStarlight
Costume Designer
Hey [b:22887qkr]kgm032 [/b:22887qkr]

I hope you see this in time, but the SyFy channel is having a [b:22887qkr]Magicians[/b:22887qkr] marathon today. They are replaying most of season 2 starting tonight at 10 p.m. central time. Episodes 1-7 of season 2 from 10 p.m. to 5 a.m. and episodes 8 to 11 Sunday morning 1 a.m. to 5 a.m.

Re: DVR Going Wonky

Rivertonpaul
Character Actor
Very frustrating. After spending considerable time doing doing manual work arounds, things seem to be going fine and then a critical recording doesn't show up. This is extremely extremely frustrating,.

Re: DVR Going Wonky

longtimecust1995
Camera Crew
JRTStarlight wrote:

I have Timer Recordings for Series set up, and they seem to be skipped at times. I notice the show's icon might change, or a generic icon for that channel may be shown instead of the show's normal icon. Maybe the system thinks this is a different series or something and therefore does not record it?

The Search function, also, seems to see some shows listed under a given title, but NOT all that the guide shows.

Anyway, I'm missing more and more episodes. Unless I carefully walk through the night's line up everyday on the guide and confirm everything I told it to record is in fact scheduled to be recorded, I might miss some episodes. That's wonky.


peggyrh wrote:
Have you tried deleting/resetting those timers? All of mine have been working since I reset the ones that were malfunctioning (guide info is messing things up).


First, I set a NEW timer for Premier Boxing Champions on Foxsports1 last week to record only new episodes. This timer was set using the new hopper software. It recorded the first episode, but I notice the next episode airing next tuesday is NOT scheduled to record. (i verified this the following 3 ways: daily schedule, guide, and individual timer schedule) Since this timer was set recently with the new software I am forced to conclude that the process of deleting old timers and setting new ones is not a cure for the timers not working. (i have an older hopper maybe 3 years old)

Yesterday I noticed settings (red view options icon for daily schedule) turned the "skipped" option off by itself several times. Each time I would enable it to all 3 (recording,conflict,skipped) the skipped would uncheck itself.

The search feature is no longer working correctly. With the old software I could do a search on "boxing" and every episode on every channel with that word in the title would show up (usually dozens of episodes on different channels) which enabled me to set timers. Now when I search "boxing" only 2 episodes show up. [b:8xho1v3g]WHAT A DISASTER![/b:8xho1v3g] I have to manually search every channel that might be airing a boxing event because the timers are NOT doing their job!

This new software is [b:8xho1v3g]BETA/ DEVELOPER[/b:8xho1v3g] software! It was not ready to be released, and especially without a fail safe to revert back to known WORKING software/firmware.

Re: DVR Going Wonky

tommyy2
Cinematographer
The Hopper can no longer be relied upon to record the shows it is set to record, some get recorded some do not.
It's been a known issue for how many WEEKS/MONTHS?
How many more MONTHS will this go on before Dish finally fixes it?

How much longer can Dish collect money for a service that no longer performs it's main function?

is this grounds for a class action?

Re: DVR Going Wonky

stile99
Cinematographer
tommyy2 wrote:
is this grounds for a class action?


You gave up your rights to a class action a year or two back.
Highlighted

Re: DVR Going Wonky

tommyy2
Cinematographer
stile99 wrote:
tommyy2 wrote:
is this grounds for a class action?


You gave up your rights to a class action a year or two back.



How so?