Consistent signal loss issues

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Re: Consistent signal loss issues

DISH Employee

Thanks, since the Hopper is rebooting at the moment do you recall if you would get any other signal error codes? 

Re: Consistent signal loss issues

Seadog37
Character Actor
We get the full page saying signal loss with steps to check. I don't remember code on it.

Re: Consistent signal loss issues

DISH Employee

I appreciate that, I would need the error code on the top right corner and if there is a signal code in the middle of that message that would help as well. This will help us pin point the issue a lot better by having all the signal loss message information.

Re: Consistent signal loss issues

Seadog37
Character Actor

015a upper right corner 

Re: Consistent signal loss issues

DISH Employee

That's definitely not good to hear, Seadog37! We would be more than happy to see what all we can do for you. Will you please send us a Private Message with the phone number and 4 digit PIN that are on your account so we can take a further look into this today?

Re: Consistent signal loss issues

Seadog37
Character Actor
Sent.

Re: Consistent signal loss issues

DISH Employee

Thank you very much for sending that Private Message. We will continue to assist you from that message about this issue.