Consistent signal loss issues

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Re: Consistent signal loss issues

DISH Employee

Thanks, since the Hopper is rebooting at the moment do you recall if you would get any other signal error codes? 

Re: Consistent signal loss issues

Seadog37
Character Actor
We get the full page saying signal loss with steps to check. I don't remember code on it.

Re: Consistent signal loss issues

DISH Employee

I appreciate that, I would need the error code on the top right corner and if there is a signal code in the middle of that message that would help as well. This will help us pin point the issue a lot better by having all the signal loss message information.

Re: Consistent signal loss issues

Seadog37
Character Actor

015a upper right corner 

Re: Consistent signal loss issues

DISH Employee

That's definitely not good to hear, Seadog37! We would be more than happy to see what all we can do for you. Will you please send us a Private Message with the phone number and 4 digit PIN that are on your account so we can take a further look into this today?

Re: Consistent signal loss issues

Seadog37
Character Actor
Sent.

Re: Consistent signal loss issues

DISH Employee

Thank you very much for sending that Private Message. We will continue to assist you from that message about this issue.

Re: Consistent signal loss issues

IndianRich
Extra

How nice would love to do most of those things.  I am on a mobile unit and a wally.  When I try to access anything not related to setting up tv or dish I get a can't do that now.  So much of what you said to do I can't.  I can reset to factory spec's and the dish will work again until I am forced to get the daily update, then I have to again fight with the dish over and over until I get frustrated and reset to factory spec again.  Factory spec forces you to go through setting up tv again and everything.  I spend more time resetting than watching.  Are you paying me to consistently fix my receiver.  Your update thinks my receiver is receiver 0 when in fact it is receiver 1.  It consistently does this and also fails because it's lloking at the wrong receiver.  I get to watch tv less than 65% of the time I want to watch.  The shows I want to record I can't because the satellite is almost always down when I want to record something lately.  I'm tired of paying for something I can't use.  It's like owning a house but never being in it.  Customer service can't help when they are only there when I am not watching and the service is down.  Dish is really starting to suck

Re: Consistent signal loss issues

DISH Employee

We certainly don't like you having this viewing experience with your DISH service, and would love to check some things with you to help get this resolved. Do you have Internet or cell service when you're at the location getting the errors? If so, we can troubleshoot with you to see what's going on.