Commercials Pixelate/Break Up, Not Shows

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Commercials Pixelate/Break Up, Not Shows

kyleakers
Extra

Lately commercials have been pixelating, breaking up; but not any TV shows.  Happens on both VIP722k DVR's.  One is older and one is brand new.  Any ideas?  Thanks!

2 Replies
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Re: Commercials Pixelate/Break Up, Not Shows

d4g4m
Visual Engineer

I have an old 211k receiver and noticing the same thing. Being that it's only commercials, I'm not concerned.

Re: Commercials Pixelate/Break Up, Not Shows

Moderator
Moderator

Hi there!  We can look into this for you!  Just a few questions:

 

  • Does this happen on all channels, or just one?
  • Have you tried doing anything, such as resetting both receivers?
  • Have you ever seen an error message show?
  • If on locals only, what is your zip code?

You may also want to try a check switch test in Menu > 6 > 1 > 1 > Check Switch > Test.  This will make sure that signal is coming in properly.  We also have signal troubleshoot here.  Please let us know! 

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Matt "Speedy" Gonzales | Moderator