Cancelling an "On Demand" download

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Cancelling an "On Demand" download

pipertom99
Extra
I just accidentally started an On Demand download. I was browsing through the recorded versions of a show and didn't notice that the one I selected was actually not recorded, but was "On demand". How do you cancel this?

Probably not a big deal for those who live in a city with 100 mb download speeds, but for me this is downloaded at 3 mb. It will take up 2 hours of full bandwitdh to download a show I don't even want to watch!!!!

Meanwhile, everything else I want to use my internet for has slowed to a crawl!!

No sure what dish was thinking...this has happened to others in my family multiple times.


Please let me know if there is a solution to this!!!!!Q
Tags (3)
23 Replies

Re: Cancelling an "On Demand" download

skoy2016
Costume Designer
excellent question if you live in the sticks. Maybe, a future software update will give you "cancel' option. I wonder if unplugging the hopper from electric outlet for few minutes might cancel the download. Yes, it is not ideal. But, if it works....

Re: Cancelling an "On Demand" download

DISH Employee
Resetting the receiver by unplugging it from the power for 10 seconds and plugging it back in is currently the only known way to stop a download. We do appreciate your feedback though and this is a great idea! I would recommend dropping a line on our Spokeslistener page: https://www.mydish.com/spokeslistener
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Re: Cancelling an "On Demand" download

swales
Extra

Thats ridiculous, having to reboot the hopper or resetting the network to cancel a download.  That tells me that if I have an Internet interruption I will also have to re-download the entire movie.

 

Many of us STILL have slow internet and need DISH to recognize that.  The hopper should have the following features.

1. Cancel download

2. Pause download

3. Recover failed download (pickup where failed)

4. Ability to set Maximum bandwidth to use.

 

DirectTV has !any of the above features.  Making me wonder if I made a mistake switching last month.  My 10yr old DVR from DirectTV let me cancel a download!

 

Re: Cancelling an "On Demand" download

fredgkuhn
Extra
Even if you think unplugging for “10 seconds” is reasonable, you need to add the time for the hopper to restart and if you wireless connection you have to reconnect that. Don’t let the “10 seconds” fool you.

Re: Cancelling an "On Demand" download

DJChuck
Camera Crew
I am 100% in agreement with swales. By the way, this has been an isdue for years and not just with the Hopper 3. This has pissed me off many times and I have been vocal anout it. I have a lot aof bandwidth (100 mbs) but those optipns in swales reply should have been standard since day one.

Re: Cancelling an "On Demand" download

DJChuck
Camera Crew
Wow, sorry for all the typos!!! LOL! 😂

Re: Cancelling an "On Demand" download

DISH Employee

Hello, DJChuck. I like swales suggestions too! I think it would be nice to pause or simply delete them while they are downloading without a reset. We're always looking for ways to improve our products, and I would be happy to forward your suggestion to see how we can get this implemented. 

Re: Cancelling an "On Demand" download

GORT
Character Actor
Great suggestions! I'd add one that we data-strangled Hughesnet users could really use: THE ABILITY TO SCHEDULE AN ON-DEMAND DOWNLOAD SO IT OCCURS DURING OUR BONUS BANDWIDTH PERIOD BETWEEN 2AM AND 7AM.

As a retired Systems Analyst, I have to say that most systems today lack any semblance of proper design, testing, and above all, foresight. Anticipating issues is the best way to avoid them, and that's what a good analyst will do. Try hiring one sometime, Dish.

[==*==]

Re: Cancelling an "On Demand" download

DJChuck
Camera Crew
"most systems today lack any semblance of proper design, testing, and above all, foresight."


Absolutely! It is almost like they do not consider the end user when in the initial stage of the design phase! There is no such thing as too much user flexibility.
And like you said, "most systems" I am so disappointed with that issue. Here we are with extremely advanvced technology and the user controls that we get makes it about as advanced as an Etch a Sketch.

The tech industry definitely needs anaylists that know what "end users" want and need.