Brief Signal Loss

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Brief Signal Loss

kermudgn
Extra
New to DISH; about 3 or 4 times in a 4 hour session the screen goes blank for 2 or 3 seconds. If watching a show, the sound cuts out too. It also will occur when on a menu screen.
3 Replies

Re: Brief Signal Loss

DISH Employee
Some things to check when this happens. Is it happening on all TV's in the home? If you only have the one, did you get any type of error message on the screen with error number?

If you channel up and then go back, the video and audio should have returned. If not, pressing the Red reset button should get everything back.

Re: Brief Signal Loss

kermudgn
Extra
Thank you Mike H for your response. I have only one TV (a Sony) and I think I have found the cause. Yesterday I set "Control for HDMI" to OFF and all through the evening did not have any interruption. The HDMI control automatically sets the TV's input when the Hopper is turned on, but I'll gladly do it manually if needed.

Re: Brief Signal Loss

Moderator
Moderator
What is your receiver model? Have you tried disabling HDMI-CEC on the TV or receiver?
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Matt "Speedy" Gonzales | Moderator