Bluetooth not working on New Joeys

[Miataron]

Just updated to Hopper 3 system this past week only to find there is a glitch in the new Joey that effects the bluetooth operation. Anyone know the status of a fix. This glitch makes it impossible to use the overpriced headset dish sold me.

[e38BimmerFN]

What SW is currently loaded on the Hopper and Joeys?
Does the headset work with the Hopper?

Might contact DISH Support and ask for help and info about this.

[Miataron]

Just spoke to dish. Scheduled resolution datell is April 4th.

[e38BimmerFN]

Glad fix is coming soon.

[xfoneguy50]

Miataron wrote:
Just updated to Hopper 3 system this past week only to find there is a glitch in the new Joey that effects the bluetooth operation. Anyone know the status of a fix. This glitch makes it impossible to use the overpriced headset dish sold me.

Which Joey? I have the Wireless one (got it with new Hopper 3 a little over a year ago), with the BT dongle that I got from Dish plugged into USB port - my "high priced" IHIP headphones work just fine. You say "New" Joey's - maybe you are referring to the 4K version?

[Nancy]

I am a new customer and had Dish installed yesterday. One of my Joeys is a wireless one. I can't find bluetooth settings in the menu for that one. I contacted the online chat help desk, and the person I chatted with stated that my wireless Joey should be capable of bluetooth audio. I still can't find a bluetooth option in the menu, though. Here is that communication: 

Auto-Generated Message (13:43:03 GMT) : I am a new subscriber and just got my equipment yesterday. Do I need a bluetooth adapter for my wireless Joey? 
JoyKristine_OPID_QH8 (13:43:38 GMT) : Hello good morning! 
Visitor (13:43:45 GMT) : Good morning.
JoyKristine_OPID_QH8 (13:44:18 GMT) : Your Wifi Joey will work just fine, since the technician already installed everything for you
Visitor (13:44:47 GMT) : Do I need a bluetooth adaptor to listen to a bluetooth speaker?
Visitor (13:45:23 GMT) : I couldn't find an option for connecting to a bluetooth speaker in the menu, but maybe I just overlooked it.
JoyKristine_OPID_QH8 (13:45:40 GMT) : One moment please
JoyKristine_OPID_QH8 (13:46:44 GMT) : Your Wifi Joey has already built in bluetooth adaptor so you can  Easy to connect headphones or other bluetooth devices
Visitor (13:46:53 GMT) : Oh, great!
JoyKristine_OPID_QH8 (13:47:24 GMT) : Kindly go to Settings 
JoyKristine_OPID_QH8 (13:47:46 GMT) : and click Bluetooth audio 
Visitor (13:48:11 GMT) : OK. I'll do that. I'm not near that TV now, but I'll do it later. Thanks.