Black Screen

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Black Screen

1oscardog1
Camera Crew
Without touching any thing we will be watching a program from our DVR and all of a sudden the screed goes Black + no sound. You can push every button you can find and nothing helps !! - I go to my TV Remote (not the Dish 50) and I change the input source from something else and then back to DISH as the source and everything comes back. I go to DVR and click on what we were watching and hit Resume and all is fine ???
This happened 2 times yesterday an it is a first for us for this problem.
We have had this Hopper 3 since 2/5/2016
Help
Thanks -- George
6 Replies

Re: Black Screen

e38BimmerFN
Cinematographer
What SW version is loaded on the Hopper 3?
How is the Hopper 3 connected to the TV? HDMI?
What resolution do you have the Hopper set for? 720 or 1080 or 4k?
What Mfr and model is the TV?

Might try a factory reset and let the Hopper clear it's configuration then test again.
By chance you can test with a different TV [u:nx3lngsm]if[/u:nx3lngsm] you have one available?

Re: Black Screen

1oscardog1
Camera Crew
SW is version -- U345 - 3/6/2017
Resolution --- 1080
Connected with HDMI
2015 Samsung - UN658500

Thanks -- George

Re: Black Screen

JSracer
Audio Engineer
could try swapping hdmi cables, or inputs on the tv to pin down things.
how often does this happen, if often you will know relatively quickly.
i might start with the cable,

Re: Black Screen

e38BimmerFN
Cinematographer
Also what channels or saved videos or viewing on demand videos are you watching when this happens?

Re: Black Screen

1oscardog1
Camera Crew
As I said this is the first time since 2/2016 that this has happened -- When it did it twice were were watching 2 different DVR Recordings.
It has not happened since -- I will keep watching it -- If it does it again I will try a power off reset and not a reset from the tools menu.Thanks for all your inputs --- George

Re: Black Screen

e38BimmerFN
Cinematographer
May have been an internal reset or update that took place and isn't seen frequently. Hope it keeps working well.
Good Luck. ;)