Beware! 4K Olympics not supported for Flex customers with Hopper 3.

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Beware! 4K Olympics not supported for Flex customers with Hopper 3.

seamark
Character Actor

I am unable to get the Olympics 4K channel (on either 540 or 147-05) since I am a Flex Pack customer.  When I initially had called Customer Support the Rep said that that it should work for me with Flex, and she sent me back to Tech Support. But the Technical Support person did some checking and then told me that his information said that it currently would not work for me on Flex.  On  02/10/2018 Tech Support said Dish was aware of this issue for Flex customers and that they were trying to come up with a fix for it.  When I called back on 02/12/2018, Tech Support said the only current work-around was for me to change from Flex to a totally different Dish Channel Package (America's Top 200, etc), which I refused to do.  She told me that it could be a week or more if there is a fix (canned answer I think). I then told her the Winter Olympics do come to an end, so a fix that is too late wouldn't help.  All of this is very frustrating as no where did Dish say in any of its advertising that only certain Dish Programming Packages could get the 4K Olympics channel. In fact in:

 

1) The Dish Press Release at:  

https://www.dish.com/dig/news/discover-watch-nbcuniversals-coverage-pyeongchang-2018-winter-olympics... it only has the following requirement: "To watch 4K HDR Olympics content, you must have a Hopper 3 and 4K HDR TV."

 

2). Likewise, the current Dish web site at  https://www.mydish.com/perks/watchevent : says in a footnote, " *Requires Hopper 3 and 4K HDR TV"

 

Since I upgraded at a cost to a Hopper 3, in part to get the Olympics in 4K, I am rather annoyed.  Hopefully Dish will get it fixed before the Olympics are over.

 

Tags (2)
5 Replies

Re: Beware! 4K Olympics not supported for Flex customers with Hopper 3.

dobe12
Extra

I have Top 200, a 4K Joey, Hopper 3, 4K HDR TV. I watched some NCAA and MLB games in 4K on 540 in the Fall. For some reason 540 is not available to me anymore. I set the guide to all channels and 540 is not available.

 

Does anyone know why?

 

Thanks

Re: Beware! 4K Olympics not supported for Flex customers with Hopper 3.

seamark
Character Actor

Hi dobe12.  Does the Olympic 4K channel show up in your guide on your Hopper 3 as channel 147-05?  Apparently channel 147-05 is a remap of channel 540.   (If you go in the guide and first see channel 147 with a "+" next to it,   you may need to click on that first to expand it to see the 147- subchannels.)  Note:  According to another thread people are saying that the Olympics in 4K are not working on a 4K Joey, so please  let us know what you find out on the TV connected to your Hopper 3.

 

Re: Beware! 4K Olympics not supported for Flex customers with Hopper 3.

seamark
Character Actor

Some addtional information to my first Post.   One of my Flex packs I am subscribed to is the "Locals Pack".  So I do get the NBC local channel.  So not being subscribed to the NBC network can't be the reason I am not getting a 4K channel of 540 or 147-05 on my Hopper 3 (which is attached directly to an HDR TV with the right kind of HDMI cable).

 

Re: Beware! 4K Olympics not supported for Flex customers with Hopper 3.

Chadt4141
Associate Producer
Due to contractual obligations with nBCU, the 4K feed is only available from AT120 and above.

Re: Beware! 4K Olympics not supported for Flex customers with Hopper 3.

seamark
Character Actor

Chadt4141 wrote:
Due to contractual obligations with nBCU, the 4K feed is only available from AT120 and above.

If that is the case, then Dish should have included that in their Olympics 4k requirements that are currently on 

https://www.mydish.com/support/4k and on  https://www.mydish.com/perks/watchevent . If you completely read those web pages, notice that there is no mention whatsoever about needing a certain Dish Programming package.   (Neither was there in their original Press Release of https://www.dish.com/dig/news/discover-watch-nbcuniversals-coverage-pyeongchang-2018-winter-olympics... )

 

 Because of these miscommunications, I feel that Dish Network has really dropped the ball on this one.  It's too bad that Dish has missed this opportunity, as it could have really shined amongst the competition.  (Prior to this, I was a big fan of Dish.)