Audio popping sound

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Audio popping sound

dereksato
Character Actor
I'm new to the forum so sorry if this has been addressed previously.

I have a brand new Hopper 3 and Sony 65X900E. I hear a popping sound from the TV speakers after pressing pause and play after 15 seconds. I do not hearing the popping sound if I press play just a couple seconds after pressing pause. The popping sound does not appear if I turn off Dolby Digital on the Hopper. The workaround to turn off Dolby Digital is fine but sometimes I use the audio on my audio receiver and I'll need to turn DD on in order to get 5.1 surround sound. I'm currently using HDMI for audio/video on the TV. I'm using optical for audio on the stereo receiver and I get no popping sound through the stereo speakers. Any tips would be appreciated. Thanks!
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4 Replies

Re: Audio popping sound

DISH Employee
Is there any video distortion as well?

Do you get the popping no matter which channel you're on?

Re: Audio popping sound

dereksato
Character Actor
I have not done a comprehensive test but I don't think the problem is related to channel.

Re: Audio popping sound

dereksato
Character Actor
Also, the problem is strictly audio. The video is fine.

Re: Audio popping sound

DISH Employee
At this time we need to check if changing the audio compression resolves this popping issue with the volume. If your remote has a House button, you will press it twice and go to Settings then Audio Output. Once on the Audio Output screen, Change "Dolby Digital Pass-through" field from "On" to "Off" (or vice versa). IF your remote doesnt have the House button just press the Menu button Twice.