Audio Stops Too Much

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Audio Stops Too Much

sansofpa
Camera Crew
At least 10 times since I had my DISH installed on
Wed. December 6th, I have no sound.
I turn the TV Off and back On to no avail.
I must remove the connection to the box
and plug it back in to get my sound back.
Is this common or is something wrong?
Tags (1)
3 Replies

Re: Audio Stops Too Much

DISH Employee
This definitely shouldn't be happening. Is this only happening on one TV and what receiver do you have? Also, is your TV connected to a sound system?

Re: Audio Stops Too Much

sansofpa
Camera Crew
SamanthaF wrote:
This definitely shouldn't be happening. Is this only happening on one TV and what receiver do you have? Also, is your TV connected to a sound system?


I have a Wally receiver. So far, it only happens on one TV.
I have no sound system.
I only have DISH for 3 days.

Re: Audio Stops Too Much

DISH Employee
Can you try using a new or different cable and see if anything changes? Since it works when you unplug it, it could either be the cable or the connection ports on the TV or receiver. If you have another TV available, you can try using that one as well and see if it runs into the same snags.