peggyrh wrote: There was a software update to Hoppers and Joey's in the past few days which also might have helped to fix your issues.
I have never thought of that, but you made a good point there, thanks for bringing that up! But none the less there is a few steps to try never hurts, right?
Using the “Alexa Web Based App” worked for me.
Some helpful details:
- You have to use a browser on a PC or another device that doesn’t support the mobile app. If you attempt to login to the web-based app from an iPad or iPhone, you get forced to a link to download the regular app. Btw, the url is https://alexa.amazon.com/
- You’ll want to make sure that you have named your Hopper and Joeys appropriately BEFORE you finally get the Alexa app to discover your devices. My Hopper was named “Living Room 1”, but all 5 of my Joeys were named “Bedroom 1” which made them impossible to tell apart. To rename them: Navigate to “Menu”, “Settings”, “Diagnosics”, “Whole Home”, “Change Name”
I finally had success when I accessed the web-based Alexa app from Internet Explorer on my Windows 10 PC. I disabled the Dish TV skill. Then I enabled the Dish TV skill and entered a new activation code from my Hopper. Of course the account link was successful, but this time the device discovery was successful. I was finally able to select and pair devices. And how sweet it is...
Well the application is evolving as some of the complaints I see posted in this thread like no access to DVR are now available. The biggest problem I have seen/had is when for whatever reason Alexa cannot contact Dish Network like Dish Network is experiencing an outage.
When I first went to set this up even though the Hopper 2 with sling and both Joeys were connected to the internet (verified with Netflix) I could never get an activation code number and a message to try back later. I gave up after a few days and just again 2 weeks later tried yesterday.
Got a setup code and activation was pretty simple. Assigned main echo to Living Room 1, echo dot 2nd gen to Bedroom 1, echo dot 1 gen to Basement and all were working after setup. This morning early even though I had internet and hopper was showing connected when I asked a command to Alexa she could not connect to Dish Network. I reset network on the hopper even though it showed connected but still Alexa could not contact Dish Network. Later in the day without doing anything else it all started working again. So my thoughts are sometimes it is a Dish Network server problem not the Alexa application.
I wish Dish Network on their website would list all the exact verbage for Alexa commands. They show some examples but not a list of all commands unless I am just missing it.
I forgot to mention I did not have to name my echo devices to the same name as hopper and joeys and it still works. I know earlier in this thread some stated you had to name them the same as one another. Obviously that is no longer necessary.