Acquiring Signal 535 error

cancel
Showing results for 
Search instead for 
Did you mean: 

Acquiring Signal 535 error

Saoirse
Extra
I had our service suspended and have restarted it today but have found that the tv connected to the Hopper will not load, all it says is Acquiring Signal 535. "this should take no more than 5 minutes to complete...." yeah that was over an hour ago. I've turned things off, unplugged, checked all connections are tight, let sit unplugged for 20 minutes.... nothing has fixed it.

Also, the Joey receiver in next room, when pushing Guide on controller, brings up a menu that lists tuners (just called Tuners #) and the message on each tuner is .... ready? "Acquiring Signal..."

What is going on?
5 Replies

Re: Acquiring Signal 535 error

peggyrh
Associate Producer
Joey gets everything from the Hopper, if the Hopper has no signal the Joey won't work either (it has no tuners).

Re: Acquiring Signal 535 error

pjcsr78
Extra
That's exactly what's going on with mine

Re: Acquiring Signal 535 error

DISH Employee

Hi, pjcsr78! What receiver model do you have? It should say on the front left side of the receiver. 

Re: Acquiring Signal 535 error

kc3race
Extra

Same issue here

Re: Acquiring Signal 535 error

DISH Employee

Hello kc3race, which model Hopper do you have? Is it connected to a surge protector or a wall outlet?