We apologize for any inconvenience this may have caused and appreciate your patience while our team identified a solution. The issue will automatically resolve overnight when your receiver is in standby mode, but you can also update the software on your Joey immediately. Please visit www.mydish.com/support/981 to view the step by step solution on how to update the software.
Following the instructions but can't put the Joey in standby mode. The error message is the only thing ion the screen. Pressing the power button does nothing and resetting it brings it right back to the error message.
Hey there @BrianP58, did you skip or cancel your recording timers for at least the next 2 hours? Also, you'll want to be sure that you are powering down the main Hopper so the Standby screen is visible (the one that shows, "Your receiver is currently off"). The main Hopper should give you a prompt of the software being downloaded and the Hopper should then send the software to the Joey and begin the reset on it's own.
If those steps don't resolve the issue, your system should automatically update overnight while all equipment is in standby mode.
The solution you presented only references the Joey 1.0 devices. I have the Hopper 3 with two 4k Joey's and a Wifi Joey. Both of my 4k Joey's started getting the 981 error yesterday (Wifi Joey is fine). I tried the solution posted on the supported page and let everything site for a couple hours. Still not working.
I had this exact problem in February. I spent several hours on the phone with support then and it took almost a week to be resolved. I don't think I have the patience for that again. If this isn't resolved soon I'll be cancelling service.