54 Remote Backlight Not Working

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54 Remote Backlight Not Working

Scott25
Extra

The backlight on my remote stopped working. Is it possible that it was disabled somehow or would it be another problem?

1 Reply

Re: 54 Remote Backlight Not Working

AZ
Audio Engineer

@Scott25 wrote:

The backlight on my remote stopped working. Is it possible that it was disabled somehow or would it be another problem?


@Scott25   It sounds like the motion-sensing technology might have become damaged in your remote.

If you don't mind losing your Hopper settings, you can first try the following:

 

FIRST, REPLACE REMOTE WITH FRESH BATTERIES.

 

Unplug Hopper power. Wait 30 seconds.  Plug Hopper back in.

HOME >> HOME >> Settings >> Diagnostics

Click Down to highlight "Tools"

RESET TO FACTORY DEFAULTS

After your Hopper Restarts....

 

HOME >> HOME >> Settings >> Diagnostics

Click Down to highlight "Tools" >> BACK UP SETTINGS

(After that completes, go back into Live TV)

Unplug Hopper power. Wait 30 seconds.  Plug Hopper back in.

 

HOME >> HOME >> Settings >> Diagnostics

Click Down to highlight "Tools" >> RESTORE SETTINGS

 

See if your remote backlight is working.  If it still does not work, request a replacement remote.  The process effectively pushes clearing any of your remote's settings by going through this process.  After that, you can fairly conclude that it's a hardware issue.