52.0 Remote MUTE button malfunction?

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52.0 Remote MUTE button malfunction?

EmitRDetsaw
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We have an odd random occurrence with our remote. It doesn't happen all the time. But does happen a few times a day.

At times, when we hit the MUTE button to turn the sound back on, whatever we are watching goes back 10 seconds. The GO BACK button and MUTE button are not close to each other on the remote so not a mis-hit or touch pad deal. Any thoughts on how to fix this? Or does this remote need to be replaced?

Thanks!
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1 Reply

Re: 52.0 Remote MUTE button malfunction?

DISH Employee
EmitRDetsaw wrote:
We have an odd random occurrence with our remote. It doesn't happen all the time. But does happen a few times a day.

At times, when we hit the MUTE button to turn the sound back on, whatever we are watching goes back 10 seconds. The GO BACK button and MUTE button are not close to each other on the remote so not a mis-hit or touch pad deal. Any thoughts on how to fix this? Or does this remote need to be replaced?

Thanks!


It sounds like that is a remote malfunction and we would want to replace that remote for you. Can you send me a PM with the phone number associated with your account and the 4 digit PIN so I can help you with this?