50 remote swiping

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50 remote swiping

janetebn
Camera Crew
Have a hopper and 2 joeys. On the hopper only 50 remote will not swipe. This started happening about a month ago. It will restart if I reboot the hopper. Everything i turn the tv off this happens again. Dish sent a new remote same problem. All other types of remotes work fine and the 50.0 works great except for swiping. Hard to believe i need new hopper and that is the first goto for dish.
3 Replies

Re: 50 remote swiping

Chadt41411
Casting Director
Just turn the receiver off then back on.

Re: 50 remote swiping

Markustx
Extra

Turning on and off does not work, although a reset does. What is the point of a remote if you have to get up to reset the receiver?

Re: 50 remote swiping

DISH Employee

 

Markustx, this definitely shouldn't be happening. Can you give me more detail on what is going on? Is the remote not turning on/off the TV or the receiver?